Terms of Service
Effective Date: October 11, 2026
Last Updated: October 11, 2026
1. Agreement to Terms
These Terms of Service (“Terms”) govern your access to and use of the website at https://suburbanfenceandgate.com and the services provided by Longleaf Soft Wash LLC (“we,” “our,” or “us”), represented by Cameron Sullivan.
By accessing our website, submitting a form, requesting an estimate, scheduling a service, or otherwise engaging with our business, you agree to these Terms. If you do not agree, please discontinue use of our website and services.
2. Description of Services
Longleaf Soft Wash LLC provides business services to customers as described on our website and in communications with our representatives. Services may include responding to inquiries, providing estimates, scheduling appointments, sending service updates, and communicating with customers regarding requested services.
Specific service availability, scope, pricing, and scheduling are subject to confirmation by our business. Any additional terms agreed upon in writing for a particular service will apply to that service.
3. User Responsibilities
When using our website or services, you agree to:
Provide accurate, current, and complete information when submitting forms or requesting services.
Provide a valid email address and phone number when required for communication.
Use our website and communications lawfully and responsibly.
Notify us if your contact information changes or if you no longer wish to receive certain communications.
Refrain from impersonating another person or providing information you are not authorized to share.
You are responsible for ensuring that the contact information you provide is accurate and that you are authorized to provide it.
4. Acceptable Use
You agree not to:
Use our website or services for unlawful, fraudulent, or deceptive purposes.
Interfere with the operation, security, or functionality of our website.
Attempt to gain unauthorized access to our systems or information.
Submit malicious code, spam, or harmful content through our website or communication channels.
Use our communication services to harass, threaten, or harm others.
We reserve the right to restrict access to our website or services when reasonably necessary to protect our business, customers, systems, or legal interests.
5. SMS Messaging Terms
SMS Program Description
Longleaf Soft Wash LLC may offer SMS messaging to individuals who have provided the appropriate consent to receive text messages from us.
Depending on your request and the consent you provide, messages may include appointment confirmations, service reminders, scheduling updates, responses to inquiries, customer support messages, and promotional messages where separately and appropriately authorized.
Consent to Receive Messages
By providing your phone number and expressly opting in to receive SMS messages, you consent to receive text messages from Longleaf Soft Wash LLC consistent with the scope of your consent.
Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services.
Message frequency varies based on your interactions with us, your service requests, and the messaging program to which you have subscribed.
Message and Data Rates
Message and data rates may apply to text messages sent or received, depending on your mobile carrier and service plan. You are responsible for any charges imposed by your carrier.
Opting Out of SMS Messages
You can opt out of SMS messages at any time by replying STOP to any text message you receive from us.
After we process your opt-out request, we will stop sending the applicable SMS messages, except for any message permitted or required to confirm your request or comply with applicable law. You may need to provide new consent before receiving those messages again.
Getting Help
For assistance with our SMS messaging program, reply HELP to a message from us or contact us directly:
Phone: (352) 282-9281
Email: [email protected]
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier, network availability, and other factors outside our control. We do not guarantee that all messages will be delivered successfully or on time.
Privacy and Mobile Information
Your privacy is important to us. Our collection and use of personal information, including information associated with SMS messaging, are described in our Privacy Policy:
Privacy Policy: https://suburbanfenceandgate.com/privacypolicy
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may use service providers, including messaging platforms and customer relationship management providers, to process information on our behalf as necessary to deliver our communications and operate our business. These providers are not authorized to use SMS consent information for their own marketing or promotional purposes.
6. Appointments, Estimates, and Payments
Any estimates, appointment times, pricing, and service details communicated by our business are subject to confirmation.
Unless otherwise agreed in writing, an estimate is not a guarantee of final pricing or service availability. We will communicate any applicable payment terms, cancellation policies, or additional conditions before they apply to a particular service.
Customers are responsible for providing accurate service information and ensuring that agreed payment obligations are met.
7. Intellectual Property
Unless otherwise stated, the content on our website, including text, graphics, logos, design elements, and other materials, is owned by or used with permission by Longleaf Soft Wash LLC.
You may access and use website content for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except as permitted by applicable law.
All third-party names, trademarks, and logos remain the property of their respective owners.
8. Third-Party Services and Links
Our website or business operations may rely on third-party platforms for website hosting, customer relationship management, scheduling, analytics, payment processing, or communications.
We may use GoHighLevel as a customer relationship management and messaging platform to help manage inquiries and customer communications.
Third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party websites, services, or systems that we do not own or control.
9. Disclaimers
Our website and its content are provided on an “as is” and “as available” basis, to the extent permitted by law.
We do not guarantee that our website will always be available, uninterrupted, error-free, or free from harmful components. We make no warranties regarding website content except those that cannot be excluded under applicable law.
Nothing in these Terms excludes or limits any warranty or consumer protection right that cannot legally be excluded or limited.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Longleaf Soft Wash LLC and its representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or communications, including losses resulting from interruptions, transmission delays, or third-party service failures.
To the fullest extent permitted by law, our total liability arising from your use of the website will be limited to the amount, if any, you paid directly to us for the website-related service giving rise to the claim during the three months preceding the event giving rise to the claim.
These limitations do not apply where prohibited by law and do not exclude liability that cannot legally be excluded or limited.
11. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Longleaf Soft Wash LLC and its representatives from third-party claims, losses, liabilities, and reasonable expenses arising from your unlawful use of our website or services, your violation of these Terms, or your infringement of another person's rights.
This provision does not apply to the extent a claim results from our own conduct for which applicable law does not permit indemnification.
12. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any legal proceedings relating to these Terms will be brought in a court of competent jurisdiction as determined under applicable law.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, messaging programs, or legal obligations.
Updated Terms will be posted on this page with a revised “Last Updated” date. Changes will apply prospectively to the extent required by law. Where required, we will obtain renewed consent or provide additional notice before implementing material changes to SMS messaging practices.
Your continued use of our website or services after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.
14. Contact Information
If you have questions about these Terms, our services, or our SMS messaging program, contact us using the information below.
Business Name: Longleaf Soft Wash LLC
Representative: Cameron Sullivan
Phone: (352) 282-9281
Email: [email protected]
Address: 53 Elk Grove Ln St Johns, FL 32259
Website: https://suburbanfenceandgate.com
Privacy Policy: https://suburbanfenceandgate.com/privacypolicy
Terms of Service: https://suburbanfenceandgate.com/terms
By accessing our website or using our services, you acknowledge that you have had the opportunity to review these Terms of Service.