Privacy Policy
Effective Date: October 11, 2026
Last Updated: October 11, 2026
1. Introduction
Longleaf Soft Wash LLC (“we,” “our,” or “us”), represented by Cameron Sullivan, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, https://suburbanfenceandgate.com, use our services, submit a form, or communicate with us by phone, email, or text message.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
Name and contact information, including your phone number, email address, and mailing address.
Information you provide when requesting an estimate, scheduling a service, submitting a contact form, or communicating with us.
Details about the services you request and your service preferences.
Communication Information
Records of communications between you and our business, including text messages, emails, and customer service inquiries.
SMS consent records, including opt-in status, the method and date of consent when available, and opt-out requests.
Technical Information
IP address, browser type, device information, pages visited, and general website usage data.
Cookies and similar tracking technologies, where applicable.
We collect information directly from you, automatically through website technologies, and through service providers that help us operate our business.
3. How We Use Information
We may use the information we collect to:
Respond to inquiries and requests for estimates.
Schedule, confirm, and manage appointments and services.
Send service-related notifications, reminders, and updates.
Send SMS messages when you have provided the required consent.
Respond to customer service requests and provide support.
Maintain customer records and manage business operations.
Improve our website, services, and customer experience.
Monitor website performance, prevent fraud, and maintain security.
Comply with applicable legal requirements and enforce our agreements.
We do not use SMS consent as permission to send marketing messages beyond the scope of the consent you provided.
4. SMS Messaging and Communications
SMS Consent
When you voluntarily provide your phone number and expressly consent to receive text messages from Longleaf Soft Wash LLC, we may send messages consistent with the consent you provided. Depending on your selections and the services requested, these messages may include appointment confirmations, service updates, reminders, responses to inquiries, or promotional messages where separately and appropriately authorized.
Providing consent to receive SMS messages is not a condition of purchasing goods or services.
We maintain records of SMS consent as appropriate to demonstrate compliance with applicable laws and messaging requirements.
Message Frequency and Rates
Message frequency varies depending on your interactions with us, the services requested, and the type of messages to which you have consented. Message and data rates may apply depending on your mobile carrier and service plan.
Opting Out
You may opt out of SMS communications at any time by replying STOP to a text message from us. After we process your request, we will stop sending the applicable SMS messages, except for any message permitted or required to confirm your opt-out or comply with applicable law.
You may receive no further messages of the type you opted out of unless you provide new consent.
Getting Help
For assistance with our SMS communications, reply HELP to a message from us or contact us using the information provided in the Contact Information section below.
Supported Carriers and Delivery
Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on your mobile carrier and network availability, and we cannot guarantee that every message will be delivered successfully.
SMS Consent Is Not Shared
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Mobile information, including SMS opt-in and consent records, will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that process information on our behalf to support our business operations, such as message delivery and customer relationship management, subject to appropriate restrictions.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services necessary to deliver our communications.
5. Data Sharing Policy
We do not sell your personal information.
We may disclose personal information only when reasonably necessary for legitimate business operations, including:
Service Providers: Vendors that support our website, customer relationship management, communications, scheduling, hosting, analytics, or other business functions.
Legal Requirements: When disclosure is required by law, regulation, legal process, or a valid governmental request.
Protection of Rights: When necessary to protect our rights, property, safety, customers, or business operations.
Business Transfers: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.
We do not share SMS consent, mobile opt-in data, or consent records with third parties or affiliates for their own marketing or promotional purposes. Service providers may process such information solely as necessary to provide messaging or related services on our behalf and subject to applicable restrictions.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, measure performance, and enhance the user experience.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
Where required by applicable law, we will provide appropriate notice and obtain consent for non-essential cookies or tracking technologies.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of your information.
8. Third-Party Services
We may use third-party service providers to support our business operations, including customer relationship management platforms, website hosting providers, analytics services, and messaging providers.
GoHighLevel: We may use GoHighLevel as a customer relationship management and communications platform to manage customer information, forms, follow-ups, and SMS communications. Information processed through this platform is used to support our business operations and communications with you.
Third-party providers may process personal information on our behalf in accordance with their applicable terms, privacy policies, and contractual obligations. We do not authorize these providers to use SMS consent information for their own marketing or promotional purposes.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites we do not operate. We encourage you to review their privacy policies before providing information.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, document consent and opt-out requests, resolve disputes, and comply with legal obligations.
When information is no longer required, we take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable retention requirements.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Withdraw consent to certain communications or data processing.
Opt out of SMS communications by replying STOP.
Request information about how your personal information is collected, used, or disclosed.
To exercise an applicable privacy right, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
Withdrawing consent to SMS communications does not affect the lawfulness of processing performed before withdrawal or other processing permitted by law.
11. Children's Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or services.
Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after an update is posted is subject to the updated policy, to the extent permitted by applicable law.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us using the information below.
Company: Longleaf Soft Wash LLC
Representative: Cameron Sullivan
Phone: (352) 282-9281
Address: 53 Elk Grove Ln St Johns, FL 32259
Email: [email protected]
Website: https://suburbanfenceandgate.com
Privacy Policy: https://suburbanfenceandgate.com/privacypolicy
Terms of Service: https://suburbanfenceandgate.com/terms
By using our website or providing your information, you acknowledge that you have had the opportunity to review this Privacy Policy.